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Consumer lawyer explains refund rights on broken TVs and more after warranty period

“Sorry, there’s nothing we can do as the goods are ­outside of the warranty ­period…” Sound familiar?

This is what thousands of ­consumers are told each week when they try to return faulty goodsto retailers.

So, are stores really allowed to hide behind warranties and guarantees, and when can the Consumer Rights Act be called upon to protect you?

Here’s what you need to know.

Claire from Swindon returned her iPad to Apple as the battery had stopped working.

She was told that the battery was not

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