A co-pilot has been hailed a "hero" after loading luggage onto a delayed flight so it can finally take off. Passenger Jenny Cook said he was cheered by passengers after being filmed hauling suitcases onto the plane to Crete from Manchester Airport.
12.05.2022 - 20:13 / manchestereveningnews.co.uk
A family had to cancel their dream vacation to Disneyland over passport delays which meant they were unable to travel to the resort. Stuart McLean, his wife Claire and their two daughters had been due to go to Paris for a five day trip for their five-year-old's birthday this month.
The family, from Edinburgh, had applied for passports for the two girls back in February. They were told that the waiting time would be between five and seven weeks, which would give them plenty of time before they left.
Sadly, delays at the passport office which went unexplained saw only one of the passports arrive after four weeks. The other was nowhere to be seen, EdinburghLive reports.
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Despite trying to get in touch with the passport office the couple were unable to get any explanation about the missing passport. To make things worse, only a few weeks before they were due to leave easyJet cancelled their return flight.
With the second passport still missing, the couple had to make a heartbreaking decision. Only two weeks before they had been due to fly out they had to cancel the trip to make sure they got their £3,000 costs back.
Stuart said: "We had been taking our daughter for her fifth birthday, and had applied for the passports at the start of February. We ordered both of our daughters' passports at the same time and then had them verified by the same person at the same time.
"For some reason they accepted one and not the other because you can't use the same person to verify twice, but we phoned up and they said it was fine and to apply again and they'd put a note on the file. It didn't work again but we got someone different to verify and then it was sorted. One
A co-pilot has been hailed a "hero" after loading luggage onto a delayed flight so it can finally take off. Passenger Jenny Cook said he was cheered by passengers after being filmed hauling suitcases onto the plane to Crete from Manchester Airport.
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