Travellers flying from Manchester Airport in recent weeks have described the experience as "madness", with hour-long baggage drops followed by two-hour queues for security. A chaotic Jubilee Bank Holiday and half-term also saw queues which extended into car parks, and missing baggage spotted from 1,300 miles away.
Family's nightmare as £4,000 TUI holiday cancelled by text... while they were at Manchester Airport departure gate
31.05.2022 - 08:59 / manchestereveningnews.co.uk
A family have spoken of their nightmare ordeal after finding out their £4,000 holiday had been cancelled by text while waiting at the departure gate.
Steven Hession, 45, was supposed to be flying out to Kos from Manchester Airport on Saturday with his wife, Kerrie, and their two children for a family wedding, LancsLive reports. After hours of delays and chaos, the family made it to the departure gate only to receive a text message from TUI informing them that their flight and holiday had been cancelled.
Mr Hession, a dad-of-two from Blackburn, said the family left home at around 11am and arrived at the airport half an hour later for their 3.25pm flight, but were greeted by long delays and queues stretching from one terminal to another.
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Undeterred, they queued, along with all other passengers, only to receive the last minute text message from the airline almost four hours after their scheduled departure time telling them the flight, and consequently, their two-week holiday, was scrapped.
The text sent to Steven’s wife, Kerrie, informs them that the cancellation was owing to ‘significant operational disruption’ and means the whole holiday is cancelled. It apologises for the inconvenience and disappointment, says compensation per person is available as well as a refund voucher and that a full refund of the total cost of the booking will be made within 14 days.
Steven, who works for British Gas, said: “We were flying over to Kos along with around 40 other people because my wife’s brother, who is also from Blackburn, is due to get married, so we were all flying over from different parts of the UK. It was horrendous;
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