'They've let us down...' family blast TUI after first holiday in three years spoilt by 'constant delays'
24.05.2022 - 13:49
/ manchestereveningnews.co.uk
A holidaymaker says she was left feeling "let down" after claims her family's first holiday since the coronavirus pandemic was spoilt by constant delays.
Sam, 36, from Glossop, booked a package holiday to Cape Verde with nine other members of her family, including her four-year-old niece, in 2019. Due to lockdown, they rescheduled the trip for this month.
Excited for their first holiday together since 2019, the family arrived at Manchester Airport last Monday (16 May) with plenty of time, and boarded the morning flight to the African island with no issues.
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But after all the passengers were seated, Sam claims they received an announcement from the pilot informing them they'd have to sit on the tarmac for two hours as the flight hadn't been serviced properly.
What should have been a six-hour flight turned into an eight-hour flight - making it extremely uncomfortable for her young niece and cousin, who is 6ft 3inches tall.
Sam claims when she arrived at the hotel, she spoke to many other TUI passengers who said they had faced "identical" delays when travelling on morning flights with the holiday company.
And as the family prepared to fly home on Monday (May 23), they received a text message from TUI informing them that their return flight to Manchester had been delayed by two hours - yet again.
The message says this was due to the inbound flight being delayed. Despite this, the family have been advised to check-in at the airport at the same time, meaning they'll be left with several hours to kill.
Speaking to the M.E.N, Sam said: "We have all really enjoyed ourselves but it feels like TUI have let us down. We booked this holiday