New DWP ‘private beta trial’ for Attendance Allowance claims being offered to 60 people each week
29.03.2023 - 13:53
/ dailyrecord.co.uk
The Department for Work and Pensions (DWP) has shared details of a new ‘private beta trial’ for Attendance Allowance claimants. The service is currently only being offered to 60 people each week who start a new claim for the State Pension age disability benefit through certain channels.
DWP Minister for Disabled People Tom Pursglove MP explained in a written response to Labour MP Seema Malhotra, that the current split is “25 claimants via Age UK, 25 claimants who have called the helpline in Great Britain and 10 claimants who have called the helpline in Northern Ireland”.
Mr Pursglove explained: “Invites are being offered to anyone who meets the current scope of the private beta, until a daily limit is reached. The daily limits are five per day at Age UK, five per day for the Great Britain helpline and two per day for the Northern Ireland helpline.”
Mr Pursglove also shared that people not being included in the private beta are:
He added: “We plan to scale the number of self-serving claimants through telephony in the future and also extend the sources we recruit from. This includes visiting officers and other third-party organisations.”
The response was given along with details of a new ‘online apply service’ also being tested with a limited number of new Personal Independence Payment (PIP) claimants. It is currently capped at 60 new claimants per day.
While details are scarce due to the nature of the trial, it is safe to assume it is aimed at improving the claims process for older people making a claim for the benefit.
Attendance Allowance is a tax-free benefit currently supporting more than 1.4million people across Great Britain, including 125,279 living in Scotland. It is designed to help people of State Pension age with
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