Mum had to leave autistic son, 4, asleep on Manchester Airport floor after easyJet chaos led to cancelled holiday
24.05.2022 - 21:25
/ manchestereveningnews.co.uk
A mum has told how her autistic four-year-old son slept on the floor at Manchester Airport after her family's flight to Turkey was cancelled - leaving them with no way to get on holiday.
Lauren Kennedy and her partner Shaun were due to fly to Antalya yesterday afternoon (May 23) with their three children. They had saved up and 'gone all-out' on a five-star hotel for a birthday celebration.
But the easyJet flight due to take them to Turkey was cancelled after 'hours' of delays at the airport. The disappointed family, from Bolton, had no other way of getting there and had to go home.
READ MORE: ' Hell on earth': Manchester Airport passengers hit out at 'carnage' with long queues and 'four HOUR wait for luggage'
Lauren told the Manchester Evening News that they have had 'no help' since their flight was cancelled. She described the situation at the airport beforehand as 'chaotic' as her autistic son was left screaming in a crowd at the boarding gate.
EasyJet apologised for the cancellation. The airline said it was caused by 'air traffic control restrictions earlier in the day leading to the crew reaching their maximum operating hours'.
The flight was initially scheduled to take off around 4.15pm. The family arrived at the airport with time spare and had special assistance through security due to their son's condition.
They went through to an airport lounge before they started to receive messages saying that the flight was delayed, Lauren said. When they were eventually told the gate was open, they ran to it in the hope of boarding the flight and starting their holiday.
"When we got to the gate they then gave us an update on the tannoy and said it was another 40 minutes, so we all waited around", Lauren said. "When we
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