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'Hundreds' of TUI passengers told by TEXT their holiday is cancelled after 'eight-hour' Manchester Airport wait
29.05.2022 - 14:41 / manchestereveningnews.co.uk
'Hundreds' of TUI passengers have been left outraged after they received a text from the holiday giant that their trips were cancelled - after a nightmare eight-hour wait in Manchester Airport. Holidaymakers looking to get away for the May half-term say they had a gruelling four-hour wait to get through check-in and security, followed by a four-hour flight delay 'waiting for a pilot'.
The troubled flight to Kos, out of Terminal 2, was supposed to take off at 3.45pm, but angry ticketholders say they would have missed the flight - if it had been on time - due to queues 'out of the building' to check-in. After enduring a further four-hour delay, one family says they were informed by a text from TUI that their trip, including flights and an all-inclusive hotel, were cancelled.
Helen, from Sale, was travelling to Kos with her husband and teenage daughter. They have been left appalled by the treatment, they say.
READ MORE: Families facing 'hours' of queues at Manchester Airport for TUI bag-drop as half-term getaway begins
"It's utter, utter chaos," she told the M.E.N. "There has been hardly any staff here. Everyone got a text from TUI saying their holidays have been cancelled and to go home. The check-in girls knew nothing, we found out before they did. And they were left to deal with hundreds of passengers complaining, a full flight's worth.
"The police had to come in and make an announcement, a holiday maker was arrested and was in handcuffs. We have had to go back through security, show our passports, even though we'd never left the airport. I wouldn't expect this from Manchester Airport and certainly not from TUI. It's just disgusting.
"All the passengers are really angry, there's children crying. We've taken the
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manchestereveningnews.co.uk
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31.05.2022 / 22:33
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31.05.2022 / 13:45
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31.05.2022 / 08:59
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30.05.2022 / 20:21
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30.05.2022 / 10:33
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28.05.2022 / 22:38
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manchestereveningnews.co.uk
27.05.2022 / 10:21
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