Police cancelling holidays, mammoth queues and three-hour waits for baggage... so as 330,000 passengers prepare to fly through Manchester Airport this weekend, why's it still such a shambles?
02.06.2022 - 10:17
/ manchestereveningnews.co.uk
Over the Jubilee weekend, 332,000 passengers have booked to fly through Manchester Airport.
And following the half-term tales of misery - mammoth queues, three-hour waits for baggage, police rescuing abandoned flights and disruption which has led to cancellations for more than 30,000 TUI customers - those passengers may be wondering how it's going to go.
There had been hopes that bosses at Manchester Airport were getting to grips with the staffing crisis which resulted in Security queues and disruption earlier in the year. But the scenes emerging from the terminals over recent days have raised questions around how well the hub and its partners are weathering the storm as they emerge from the pandemic.
Reports include queues which extend into car parks, missing baggage spotted from 1,300 miles away, police rescues after flights failed to take off and even food shortages for those passengers actually able to board their flights. More than 30,000 TUI customers have received messages cancelling their trips, while easyJet and Jet2.com passengers have also been affected.
READ MORE: TUI holidays cancelled at 2.30am by text, massive queues and 'three-hour' waits for baggage
Last month, Charlie Cornish, Manchester Airports Group (MAG) boss, issued a candid apology, admitting that the staffing crisis - caused by mass redundancies during the pandemic then a sudden surge in passengers when restrictions were lifted - meant service was suffering. Many of the workers who left the hub have now found other jobs.
This year, more than 800 workers have been hired to replace them. Of those, 340 are already on the floor, with a further 500 going through security and background checks. As a result, bosses say that in May, 91pc of passengers