Family's 'terrible' experience at Manchester Airport with 'no food, no soap and huge queues'
31.05.2022 - 09:51
/ manchestereveningnews.co.uk
A mum has shared her 'terrible' experience at Manchester Airport with huge queues, shelves empty of food and even no soap in the toilets.
Stefanie Hopkins flew from the airport to Dusseldorf in Germany on Sunday evening with her family, YorkshireLive reports. She said it took them around two and a half hours to get from check-in to the departure lounge.
She described the queues as 'really terrible' then said most food outlets were either closed or had empty shelves. Stefanie said the family could not get fresh food from anywhere, only water or sweets.
READ MORE: We asked TUI, Jet2 and Swissport to explain why Manchester Airport has been hit with half-term chaos
She added that the airport seemed to have 'run out of everything', even soap in the toilets. Stefanie, who runs her own PR firm based in Brighouse, said: "The security queue was bad - only one of ten machines was open so (there were) very long queues.
"At the other side there were no food outlets open other than a bar, and a Pret which was only selling hot drinks as it had run out of food - and then that shut at 7.30pm."
She added: "And the only other shop - apart from Duty-free - was one WHSmith which had completely empty food shelves. We could only buy water and sweets.
"It took about 2.5 hours from check-in to get to the lounge. They seemed to have run out of everything at the airport, right down to no soap in the toilets.
"There were further delays as the plane had landed but there was no spare gate for it to dock for 45 minutes. Then we sat on the runway for a while. It wasn’t the most pleasant of journeys."
Stefanie said she wasn't able to buy any food for her children. "Unfortunately I hadn’t packed any food as I thought we could buy some once we were