Virgin Media issue urgent warning to customers over online scammers
05.11.2023 - 16:04
/ dailyrecord.co.uk
Virgin Media has issued an urgent warning to customers over reports of online scammers targeting their customers.
The telecoms giant has warned customers to be on high alert and given some sound advice to keep people safe online. If you get any digital correspondence from Virgin in the coming weeks it’s worth making sure it's real before replying or clicking on embedded links report the Mirror.
The internet provider explained: "It may look like a real email from Virgin Media or another business you use, but if you hover over or right-click the sender’s name, you’ll be able to see the email address it has actually been sent from.
“The sender’s name may look legitimate, but often the email address will contain a small spelling error or could simply be a random assortment of numbers and letters.”
There are many signs an email or text is not legitimate and checks you can do to keep your private details safe. Another thing to watch out for is spelling mistakes or terrible grammar as scammers often operate outside of the UK - this often means they make mistakes with the English language.
“It’s no longer a given that fraudulent emails will be riddled with errors, but it’s still surprisingly common in phishing emails. Other things to look out for: is the email consistent in how it looks? Is there a mix of US and UK English? Does it use different font styles or even random sizes? These are all things that may signal it’s not genuine.”
Next check the font, logo and identity matchVirgin’s official emails, rogue messages often feature logos that are pixelated or fonts that don’t look quite right. Another thing to remember is Virgin will never ask you to click on a link and enter data such as user names and passwords.
The company added:
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