Care service told it must improve after watchdog inspection
19.09.2023 - 13:17
A care home in Wigan has been ordered to improve following a recent inspection.
Nugent Community Choices' site known as ‘The Orchards’, based in Billinge, was deemed to have ‘not always’ managed medicines safely. Inspectors from the Care Quality Commission (CQC) noticed there had been errors in administering drugs as well as record keeping.
The Orchards is a supported living service to assist individuals living with learning difficulties to build friendships, develop skills and improve their quality of life.
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The inspection that took place back in July 2023 also found that not all staff had the training meaning the CQC ‘could not be assured they had the required skills or knowledge in some key areas’.
“From reviewing records, we noted training in learning disability, autism and mental health awareness was not included in the initial seven week induction process for new staff,” the report, published on September 11, said. “These are three of the main service user groups the provider is registered to support.
“The provider took action during the inspection to address this.”
The Hope Lane based care service has stated they are already taking action to address the concerns raised by the CQC. Their actual care and their responsiveness at the facility were praised by inspectors.
Out of the five total criteria points, the categories of safe, effective and well-led were deemed to be ‘Requires Improvement’ - meaning that became their overall rating.
A spokesperson from Nugent said: “Understandably, we are disappointed that the Care Quality Commission has issued an