Woman on holiday in Mallorca forced to fork out £700 on new clothes, cosmetics and car after suitcase wasn't put on plane
14.05.2022 - 21:41
/ manchestereveningnews.co.uk
A woman was forced to fork out £700 on her credit card after her suitcase went missing. Jill O’Callaghan, 54, flew to Palma, Mallorca, from Manchester on Tuesday (May 10) and arrived - but her suitcase wasn't brought on the plane.
Despite numerous calls and emails to airline TUI, who said her luggage would arrive on the next flight over, her luggage has still not arrived as of Saturday (May 14). Left with just the clothes she wore on the plane for a few days, Jill has since spent £700 on buying essential clothes, cosmetics and car hire to last her until the end of her holiday.
She has been left in a state of angst and worry, not just for the suitcase, but due to the fact her late mother’s compact mirror was amongst her belongings. Jill is now desperately seeking answers as to where her luggage is and has raised concerns about the impending increase of holiday-makers through the airport over the school holidays.
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Speaking to the Manchester Evening News, Jill said she and her partner were due to go skiing with TUI’s sister company, Crystal Skiing, earlier this year but were able to switch to a summer holiday to Palma instead. After a few delays at the airport, the couple were on board the morning flight when they noticed her partner’s luggage on top of the carrier taking it towards the hold.
“I laughed with my partner and said ‘there's your case’, and never gave it another thought,” she said. “When we arrived in Palma, my partner went through to collect our luggage. I could see him with his but mine never came through the conveyor belt.
“We talked to the ground service team at Palma and we were given a reference number which was said