Family spend €500 on new clothes after suitcases 'lost' on Ryanair flight to Spanish island
31.05.2022 - 09:51
/ manchestereveningnews.co.uk
A family's first holiday abroad since the pandemic has been thrown into chaos after claims all five of their suitcases have been lost between Manchester and Fuerteventura.
Emma Hayward, 44, her husband, two young children and elderly mother have been without clothes or essentials since they arrived on the Spanish island from Manchester Airport with Ryanair on Saturday.
She claims she and her husband have already had to fork out €500 on new clothes, shoes, and toiletries for the family - and still have no idea where their bags are or when they might arrive.
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The mum-of-two from Cheshire says she's made repeated attempts to contact Ryanair but claims she's been told they can't help as it's Manchester Airport's responsibility.
She is now warning other holidaymakers to pack as many essential items in their hand luggage as possible, after she claims other people staying in her hotel have had the same issue.
Emma's debacle comes as passengers flying back to Manchester on Sunday shared videos of "hundreds" of luggage left "abandoned" in the baggage halls as they waited hours for their own luggage to arrive.
Speaking to the M.E.N, Emma said: "We always mix the luggage in our bags in case one of the suitcases goes missing, but we never anticipated all of them getting lost.
"At check-in because we had soft suitcases we were asked to put them on a conveyor belt in a separate area, which I've done before. Once we landed everyone else seemed to disappear so we thought they might be coming out through special luggage.
"We waited and waited but nothing came. We had to keep going to the Ryanair reps and eventually they gave us missing bag