Tui issues apology to customers for flight cancellations amid half-term choas
28.05.2022 - 14:53
/ manchestereveningnews.co.uk
TUI has issued an apology as some travelers suffer half-term choas. The travel company has announced a "small number" of flight cancellations and delays in a blow to holidaymakers' travel plans.
It said that "various operational and supply chain issues" are to blame for the flight cancellations. Tui confirmed one flight had been cancelled from Manchester, two from Gatwick and three flights from Birmingham.
A TUI spokesperson said: "We would like to apologise for the inconvenience to customers who have experienced flight delays or a flight cancellation. Delays have been caused due to a combination of factors and we are doing everything we can to keep customers updated, and will provide refreshments and, where appropriate, provide hotel accommodation.
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"Where we have made the difficult decision to cancel a small number of flights, customers will receive a full refund within 14 days and we will contact them directly to help them try and find another holiday. We would like to thank our customers for their understanding and apologise for any inconvenience caused."
It comes after the airline EasyJet announced it will cancel more than 200 flights over the next 10 days. EasyJet said the cancellations would affect about 24 flights per day from London’s Gatwick airport between May 28 and June 6. EasyJet earlier said its 200 cancellations were "necessary to provide reliable services over this busy period".
It comes after a software failure forced EasyJet to cancel around 200 flights on Thursday. A spokeswoman for the company said in a statement: "We have taken the decision to make advance cancellations of around 24
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