EXCLUSIVE: Sangita Myska is unlikely to be restored to influential UK news radio station LBC after being taken off air in opaque circumstances, sparking a revolt among listeners.
16.04.2024 - 12:55 / manchestereveningnews.co.uk
Energy supplier Scottish Power is set to refund and compensate customers a total of £1.5 million after overcharging them during the peak of the energy crisis.
The company charged 1,699 direct debit customers at a higher rate between 2015 and 2023, across 11 energy price cap periods, a rate that should have only applied to those who pay by standard credit or upon receipt of a bill. On average, each customer was overcharged by £149.
Ofgem has stated that Scottish Power will be paying a total of £250,000 in direct refunds to affected customers, as well as an additional £250,000 in goodwill payments, averaging out to £294 per customer. Customers do not need to take any action as all payments will be made automatically.
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The energy regulator also revealed that Scottish Power reported itself last summer when it realised operational errors had led to the overcharging. In addition to the refunds and compensation, Scottish Power has agreed to contribute £1 million to Ofgem's Energy Industry Voluntary Redress Fund, which supports charities and community projects assisting vulnerable customers with energy-related issues.
Dan Norton, Ofgem's deputy director for price protection, remarked: "The last few years have been challenging enough for energy customers facing increasing cost-of-living pressures, without the additional hardship of being overcharged. The price cap is there to protect consumers, and we take seriously any breaches of the safeguards we have put in place."
"Suppliers must be vigilant and act quickly to resolve billing errors that impact customers. We will continue to closely monitor all suppliers and will hold them to
EXCLUSIVE: Sangita Myska is unlikely to be restored to influential UK news radio station LBC after being taken off air in opaque circumstances, sparking a revolt among listeners.
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