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Dad questions airline policy after daughter, 15, is left 'stranded' on trip
01.02.2022 - 20:07 / manchestereveningnews.co.uk
A dad has hit out at an airline after his daughter was told she didn't have the right paperwork to board a flight - despite facing no issues when travelling two days earlier.
Peter Craven's daughter Lucy, 15, travelled by herself from Belfast City Airport to Manchester last Friday afternoon to visit her older brother for the weekend, Belfast Live reports.
Before her Aer Lingus departure flight, she was not asked for any additional paperwork.
But when she returned to Manchester Airport on Sunday afternoon for her return flight, Lucy was refused permission to board the plane.
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She was told she needed an indemnity form - which Aer Lingus said all unaccompanied young passengers need to board.
Peter said: "When my daughter travelled from Belfast to Manchester on Friday, she checked in online and went through the City Airport on her own. She was not asked for any additional paperwork before boarding the flight to Manchester.
"Lucy was travelling over to see her older brother Rhys, who is at university in Manchester. After they spent the weekend together, Lucy returned to the airport on Sunday for her flight back home to Belfast.
"It was only then that she was refused permission to board at the gate because she was told she needed an indemnity form for young passengers."
Aer Lingus has confirmed that all unaccompanied young passengers travelling on its flights must complete a form of indemnity and said it is investigating the incident.
Peter added: "Lucy phoned me in distress on Sunday to say she was not being allowed on the plane. I went online and downloaded the relevant form from the Aer Lingus website, completed it and emailed it
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