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The Mancunian Way: Gaslit on energy bills
20.09.2023 - 17:34 / manchestereveningnews.co.uk
Keep up to date with all the big stories from across Greater Manchester in the daily Mancunian Way newsletter. You can receive the newsletter direct to your inbox every weekday by signing up right here.
It’s starting to get that little bit chillier and many of us are considering turning the heating on as the nights begin to draw in.
But for retired midwife Judith Stenner the idea of flicking that switch was a cause of constant concern for almost six years. The 72-year-old was left paying the energy bills for a neighbouring family-of-four thanks to a crossed meter.
Her energy bills increase from £60-a-month to more than £400. Told she was a ‘high energy user’, the pensioner did everything in her power to reduce her bills, rarely cooking at home and turning her heating off during the winter months.
It was finally revealed this summer that her meter was crossed, but it took another 14 weeks and for her MP to raise the matter in Parliament before the necessary changes were made.
Speaking in the Commons, Manchester Gorton MP Afzal Khan insisted no vulnerable person ‘should be going to bed cold at night’ while Commons Leader Penny Mordaunt condemned the ‘appalling situation’.
Scottish Power has apologised and said overpayments and compensation will be considered as they recalculate the account. But Mr Khan says it's high time energy providers ‘get their act together’.
“Judith has been treated terribly, and gaslit for years on the cost of her utilities,” he says. “I believe energy providers should be working for their customers, but it feels too often they are working against them. The entire sector needs to get its act together.”
Breast cancer survivor Ms Stenner said she went into a ‘numb phase that nobody is believing you
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Keep up to date with all the big stories from across Greater Manchester in the daily Mancunian Way newsletter. You can receive the newsletter direct to your inbox every weekday by signing up right here.
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