Scots hairdresser slapped with shock £72k energy bill feared losing home and business
11.12.2022 - 08:01
/ dailyrecord.co.uk
A hairdresser feared losing her home and business after an energy firm demanded she pay a £72,000 bill.
It took the Sunday Mail to step in before Maxem Power Supply Limited checked and discovered the real bill was £1170. Ann Marie Boyle, who opened Farrell Hair Design in Hamilton in June 2021, told how she laid off staff and was living in fear of debt collectors.
She said: “Within weeks of opening my salon, my direct debit of £96 a month was increased to £3000 a month. I don’t use that much energy or do that many clients. That would be enough energy for a street.
“I’ve had to cut my staff back to two and close the salon most of the week as I can’t afford the lighting and heating costs. I was terrified to lose my business and my home over what is a mistake on their part.
“I’ve made myself sick with the stress and worry.”
Last month Ann Marie received a final bill from Maxen for £71,402.87 to cover her energy costs for the previous 11 months. The energy firm kept up its demand despite the Energy Ombudsman backing the 51-year-old.
Ann Marie said: “These bills just kept coming through the door. In the end I had to go to the ombudsman because Maxen were overcharging me on the unit price.
“I want to settle my bill, pay what I owe and be released from contract with them but I can’t pay £72,000 for their error. I’d have lost everything.”
The firm did not send an itemised bill, yet threatened legal action and referred Ann Marie to a debt collection agency. Maxem Power denies threatening her with court action or debt recovery.
Ann Marie said: “After a year of running around chasing people for help, the Sunday Mail stepped in and took the pressure off me and sorted it out straight away. I can’t thank you enough for your help.”
Maxen