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Ryanair passenger told to pay £117 or 'don't fly' to Manchester Airport
03.06.2024 - 07:23 / manchestereveningnews.co.uk
A couple were left seething after they were hit with a €140 (£119.31) luggage fine on a recent flight to Mancheser Airport, despite having purchased what they believed were 'Ryanair approved' bags.
David C and his partner were flying back to Manchester from Palma Majorca Airport in Spain when they were confronted with the unexpected charge, even though they had paid extra money to get specially designed bags that would comply with the airline's size restrictions.
The pair, who had been enjoying a relaxing break in Majorca, encountered what they described as unhelpful and digruntled Ryanair staff at the boarding gate in Palma Airport. "We were asked to step out of the line and place one of our new, compliant, 9kg, 20cm bags into the metal measuring frame," David recounted. They were then informed by the gate agent that their bags were too large, reports the Mirror.
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The Cheshire-based couple were dismayed to be told they would each have to fork out €70.00 (£59.65) for their bags, with the staff member insinuating that they would likely pay up because they "probably want to be on the flight".
David quoted the staff member as saying: "Nineteen years in the business and I know when a bag is oversized. I can see it from a mile away... Pay or don't fly."
Having previously passed through Manchester Airport without any issues at the beginning of their holiday, David found the remarks to be "stressful and totally unnecessary." He lamented: "We had no choice as the flight was closing at this stage but to hand them a debit card and pay €140.00. I have never felt so intimidated. It spoilt our day."
Adding to their frustration, the couple observed a
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