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OVO Energy package - what's included and who is eligible as 15,000 customers receive support

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Energy provider OVO has helped over 15,000 customers with its Customer Support Package which launched last month.Prepayment customers across the UK have received approximately £300,000 of temporary credit and thousands have received other forms of assistance such as free boiler services.

More than 90 per cent of UK households think energy suppliers should be focused on supporting those in need. Some three quarters of the public have also searched online about the support that their energy supplier is offering amid the current cost of living crisis.Raman Bhatia, CEO of OVO, said: "We launched OVO’s Customer Support Package to focus on doing everything we can to keep the lights on and help our customers stay warm this winter.

In the first month we’ve supported over 15,000 customers who need us most right now."By working with partners like StepChange and Trussell Trust we can continue to ensure those facing hardship from the rising cost of living are supported this winter and beyond."If you are an OVO customer and are wondering what support may be available for you, here is everything you need to know about the energy firm's Customer Support Package.OVO’s Customer Support Package includes:Additional support includes a £500,000 partnership with the Trussell Trust to help with food banks who are meeting increased need this winter and help people facing hardship access practical support to get through this crisis and to a place where they can afford the essentials.

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