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Made.com customers to file claim if they don't receive orders by November 25
16.11.2022 - 20:23 / dailyrecord.co.uk
Customers who bought items from Made.com before it went into administration are being advised to submit a claim to get their money back if their order doesn't arrive by November 25.
Administrators PwC say nearly 4,500 orders in the UK and Europe are already with carriers. However, they told the BBC that "a large proportion of customer orders" will not be fulfilled.
They have said that around 12,000 outstanding orders will not make it to customers. Those who do not receive orders by the deadline date may be able to get their money back through a Section 75 claim.
Your money should be protected under Section 75 of the Consumer Credit Act, however this is not the case if you used a debit card. You can make a chargeback claim, but it is not guaranteed that you will receive a refund.
Lisa Webb, Which? Consumer Rights Expert, said: "Many customers may find themselves in a situation where items have not been delivered. It is always worth trying to claim for a refund in this situation, but customers should know it is not guaranteed."
The consumer specialist encouraged shoppers to buy bigger orders using a credit card, as there is more legal protection - even after a business collapses.
She explains: "If you’ve bought something on your credit card costing more than £100, the card provider is jointly responsible for any breaches of contract. You can claim under Section 75 of the Consumer Credit Act if the item is faulty or not delivered.
"If you paid for goods that cost less than £100 on a credit or debit card, you may be able to claim under chargeback."
While Next has said it would buy Made.com's brand name and intellectual property for £3.4m, it will not be handling any of the remaining stock.
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