Money Saving Expert Martin Lewis says that some people can refuse to pay increased prices for electricity and heating. He appeared on ITV's This Morning where he explained why to Holly Willoughby and Phillip Schofield.
31.03.2022 - 19:11 / manchestereveningnews.co.uk
Energy regulator Ofgem has issued advice to consumers who are experiencing issues with submitting their meter readings. It comes just a day before energy bills are set to skyrocket due to an increase in the energy cap for suppliers.
Many customers are scrambling to submit their meter readings to mitigate the risk of spending more money on the electricity they have used before the price hike. Unfortunately, the high volume of web traffic has led to some energy suppliers see their websites and apps crash, leaving customers unable to submit their readings.
Some of the country's most popular energy suppliers have seen their websites crash, including British Gas, E.On and Scottish Power. Ofgem is now offering advice to consumers who are struggling with submitting their readings and have noted they are "engaging with suppliers on the issue".
Read more: E.On apologises for 'ill-considered' Martin Lewis tweet as it issues update for customers taking meter readings
The energy regulator said on Twitter: "We are aware some energy suppliers are having trouble with their websites today, affecting people being able to submit meter readings or access their online account. We are engaging with suppliers on the issue.
"Consumers who experience issues should contact their supplier straight away, and take a picture of their meter reading if high contact volumes mean they are unable to get through. Suppliers must take all reasonable steps to provide ways for consumers to access their account information, including submitting meter reading."
Earlier today, Money Saving Expert Martin Lewis tweeted: "I'm getting many many reports of people struggling to submit meter readings. The volume isn't unexpected.
"Firms should've been better
Money Saving Expert Martin Lewis says that some people can refuse to pay increased prices for electricity and heating. He appeared on ITV's This Morning where he explained why to Holly Willoughby and Phillip Schofield.
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Submitting meter readings, normally a straightforward task, became a dilemma after several energy websites crashed.
Money Saving Expert founder Martin Lewis has warned people not to break the law ahead of gas and electric bill increases after fans questioned him about their meter readings. From April 1 households all across the UK will see a sharp increase in their energy bills, but there are ways to mitigate the sharp costs.
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Energy company E.On has blamed the Money Saving Expert Martin Lewis for the industry-wide website crashes that are occurring ahead of the energy price cap increase tomorrow. E.On's said on Twitter that 'Martin has once again created unprecedented demand bringing down Britain'.'
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