Biffy Clyro fans in America were gutted after frontman Simon Neil had to pull out of the Arizona date after losing his voice.
18.04.2022 - 17:15 / dailyrecord.co.uk
A couple say that they have been left more than £1,040 out of pocket after they were not allowed to board their booked flight.
Derrick and Sheila Gordon are desperate for a refund so they can fly out to their son's wedding.
They were due to depart from Heathrow Airport on December 23, 2021.
However, they arrived late for their connecting flight after being delayed when travelling from Manchester Airport earlier on the same day, due to additional immigration and customs checks.
They were left upset and stressed when they arrived and they were told that they could not board their transatlantic flights to Los Angeles, despite being told by the pilot that their next flight would wait for them, Manchester Evening News reports.
The pair were travelling to the USA to see their son Christopher, 38, for the first time in two years after continuous Covid-19 travel restrictions kept them apart.
The couple had no choice but to accept an alternative flight they were offered 24 hours later.
Derrick, 69, said: "We had to pay £70 to arrange another PCR test as the ones we took on December 22 became invalid. At an extra cost to us, we tried to arrange this at the airport - it took around five hours to get them done.
"All this time at the airport there was no customer service of any description, no help or support from anyone. Also, one of our bags was damaged when the wheel was broken on the flight from Manchester.
"The whole experience of travelling with British Airways is one I will not forget and do not wish to experience again ever."
On their flight the following day, the pensioner says he was shocked to discover that when he sat down on his seat in economy class, it was "broken and unsteady".
A member of the cabin crew offered them new
Biffy Clyro fans in America were gutted after frontman Simon Neil had to pull out of the Arizona date after losing his voice.
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