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British Airways travel warning over lost luggage scam accounts
25.08.2022 - 20:37 / dailyrecord.co.uk
A new scam has been spotted, with fraudsters now pretending to help British Airways customers with lost luggage.
Some who were using their social media accounts to inquire about lost luggage were receiving responses from fake accounts. These accounts were reportedly trying to get BA customers to part with money in order to get their lost luggage back.
This is not how British Airways operates, as they will not charge you for recovering missing luggage. They also do not ask for personal information or details through social media, reports the Mirror.
Responding to the news of the scam, travel expert Simon Calder tweeted: "British Airways passengers targeted in baggage scam using Twitter.
"Villains told travellers to wire money to recover misrouted baggage. BA and other airlines don't do this. Never send personal information to an organisation that doesn't have a blue tick."
Passengers were taking to Twitter to raise issues over lost luggage or delayed refunds with the airline's official Twitter channel @British_Airways about their issues.
fake account @CareBritish was responding, asking them for personal details and requesting payment to get their luggage sent back, according to a report from the Independent. The account has subsequently been suspended.
If you're being asked for personal details or to part with cash, it's best to then get in touch with an airline direct, for example via their official website, or calling up their customer service line.
If you are trying to get in contact and want to use social media, make sure you're dealing with verified accounts - this can be checked by identifying the blue tick next to the account's name.
Of course lost luggage can be a frustrating situation - we've got an explainer on
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