Andy Burnham faces off against Avanti boss as he accepts 'service has not been good enough'
25.01.2024 - 19:03
/ manchestereveningnews.co.uk
The boss of Avanti West Coast apologised to Andy Burnham and Greater Manchester residents over its service in a tense exchange. Avanti's managing director Andy Mellors also repeated his regret over a presentation in which top staff joked about receiving 'free money' from the government as questions about the organisation's culture were raised.
The fraught conversation took place at the Greater Manchester Combined Authority’s (GMCA) Bee Network Committee meeting on Thursday (January 25). During the two-hour summit, councillors from all 10 boroughs received an update on the road safety ‘Vision Zero’ strategy; a trial to have bikes on Metrolink trams; and new reports on Bee Network bus punctuality, to be released every Thursday.
The meeting was dominated by an update into rail performance in the city-region — with representatives from TransPennine Express, Northern, Network Rail, and Avanti all present.
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Although all of the firms involved were quizzed on why train services were becoming less reliable, despite only operating at 92 per cent of the pre-pandemic capacity, Avanti came in for particular criticism from the mayor.
When asked by the mayor if he felt that he owed Greater Manchester residents an apology for Avanti’s ‘service, or lack of it’, Mr Mellors said: “We've been on record to say our service delivery has not been good enough and we’ve apologised for that. I’m happy to reiterate that apology today. We’re working really hard to deliver the resilient operation all year round, we've made some good inroads over the last 12 months with the actions taken, but absolutely recognise there’s more work to do. we continue to make progress to deliver
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