What customers should expect as Octopus Energy takes over collapsed supplier Bulb
30.10.2022 - 20:35
/ dailyrecord.co.uk
A consumer expert has shared everything that Bulb customers should expect about the switch to Octopus Energy. It comes after Bulb was placed into special administration in November 2021, and was run with billions of pounds of government support since then.
However, the Department for Business, Energy & Industrial Strategy has now allowed Octopus Energy to take over their collapsed rival. This will see 1.5million households which used the energy firm moved to Octopus Energy.
Speaking about the sale, new Business and Energy Secretary Grant Shapps told the PA News Agency: "This Government's overriding priority is to protect consumers and today's sale will bring vital reassurance and energy security to consumers across the country at a time when they need it most. This is a fresh start and means Bulb's 1.5 million customers can rest easy, knowing they have a new energy home in Octopus."
The recent news may leave some of the 1.5million customers concerned about the switch. Thankfully, Rocio Concha, Which? Director of Policy and Advocacy, has answered some of the questions that former Bulb customers may have.
No. The switch will take place automatically, and you will not have to cancel any direct debits or set up new payment methods.
Concha explains: "As you wait to hear more, take a meter reading so your account is up to date, make a note of any credit you’ve built up and don’t switch suppliers – this can make it trickier to transfer you and pay back any money you’re owed."
Which? also recommends taking photographs or screen shots of your current credit so that you can verify that the switch has all gone ahead as it should.
Your gas or electricity will not be cut off during the transition period. Bulb have also said that
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