Police are hunting for a man after an indecent act at a bus stop in Lanarkshire during the Christmas period. Officers have released CCTV images of a man they'd like to speak to who appears to be boarding a bus as part of the investigation.
27.12.2023 - 13:57 / dailyrecord.co.uk
Virgin Media customers have slammed the telecoms company and say they have 'given up' after facing difficulties when trying to cancel contracts.
Disgruntled consumers have complained that it's too difficult to contact the company in the first place, with some claiming they were cut off after trying for days on end.
Some people have been keen to abandon their contracts after prices surged by as much as 50% at the end of broadband deals - but claim to have struggled to do so, Birmingham Live reports.
Joe Stafford told the Guardian newspaper before Christmas: “I initially tried to use their web chat service, but after leaving it open all day for two consecutive days, I gave up.
"I then spent hours on hold to their helpline which is permanently ‘exceptionally busy’, and was cut off four times when I got to speak to somebody.”
He was charged a £49 early exit fee and claims his call to customer services was cut off again after a two-hour wait.
Another annoyed customer claimed it took 40 days to cancel his £77.50-per-month contract - instead of the 30 days it was supposed to take.
He told the paper: "The call centre agent first tried to sell me another package. When I declined I was put on hold and after an hour’s wait the call disconnected.
"I tried their Live Chat which is manned by a chatbot and got cut off after waiting 83 minutes for an agent. I then sent a registered letter to cancel.”
A spokesperson for the company has spoken out over the complaints, with a rep from the telecoms firm saying: “We are committed to giving [customers] clear options should they wish to leave.
"Complaint rates relating to ‘difficulties leaving’ have halved over the past year, showing the progress we’re making, and a recent Ofcom report showed
Police are hunting for a man after an indecent act at a bus stop in Lanarkshire during the Christmas period. Officers have released CCTV images of a man they'd like to speak to who appears to be boarding a bus as part of the investigation.
Caroline Brew editor Nick Viall, host of the award-winning “The Viall Files” podcast, has announced the launch of Envy Media, an audio-first lifestyle company focused on pop culture and relationship-themed shows. The media company will produce a podcast titled “Disrespectfully,” hosted by “Vanderpump Rules” stars Katie Maloney and Dayna Kathan, set to launch on Jan.
No wonder Kelly Clarkson dropped this man like a bad habit! According to unearthed court documents, the American Idol winner’s ex Brandon Blackstock was meaner than Simon Cowell ever was, that’s for sure!
Police searching for a missing Scots woman have been speaking to members of the public in the area where she was last seen over two weeks ago. Laura Wilkie, 43, was last spotted sitting on a bench near the Millennium Bridge in Ayr at around 8.30pm on Monday, December 18.
Comedian Paul Black and singer Lewis Capaldi are among the most influential Scots on social media platform TikTok, according to research.
Anybody with British Gas, Octopus, EDF, OVO and other energy companies has been reminded to do one vital task at home before prices are set to rise in the New Year.
Amazon is adding ads into movies and TV shows on Prime Video.
There will be 'no let-up' in the construction of HS2 next year, according to the high-speed rail project's boss.
A butcher has explained the reason why turkeys often turn rotten before Christmas Day after reports of some families left with a rancid bird.
A man has been rushed to hospital after being attacked outside a retail park in Bathgate.
Home Secretary James Cleverly is facing calls to quit after joking about spiking his wife’s drink with a date rape drug.
Home Secretary James Cleverly joked about spiking his wife’s drink with a date rape drug in comments made at a Downing Street reception.
Alison Hammond will be surprised with a seat named in her honour at her hometown theatre during the This Morning Christmas Day special. In the two-hour festive edition of the ITV show, the TV presenter and her co-hosts Dermot O’Leary, Josie Gibson, Craig Doyle and Gyles Brandreth will sit down to open their presents from one another.
A man has been rushed to hospital following a horror attack in Glasgow.
A gran who charges her family for attending Christmas dinner every year has been forced to hike up her prices due to the cost of living crisis.
A pensioner has been rushed to hospital after being attacked by a dog in Clackmannanshire.
Coronation Street star Mo Moreland, who hailed from Sheffield, had been battling a long-term illness and died in a North Shore nursing home. Her adoring fans are now expressing their condolences online. Despite only appearing twice on Coronation Street, Mo's most famous role was alongside comedian Les Dawson in The Roly Polys.
Ray Romano has weighed in on the possibility of rebooting his hit ’90s sitcom, Everybody Loves Raymond.Speaking on the latest episode of HBO‘s Real Time With Bill Maher, Romano emphatically shut down talks of reviving Everybody Loves Raymond. When asked if the show could come back in some form, Romano told Maher, per Variety: “As far as a reboot, well it’s out now of the question because unfortunately the parents are gone: Peter Boyle and Doris Roberts.”Peter Boyle, who played Raymon’s father Frank, died in 2006 shortly after the series concluded.
A Scots toddler has gone viral after a trip to Glasgow's Christmas markets. Justene Farrell and her three-year-old daughter, Grace, took a trip to the central belt from Ayrshire this week.
A pensioner has died after she was involved in a horror crash with a lorry in the Borders.