SPOILER ALERT: The story includes details about the Virgin River Christmas special (Episodes 511, 512)
18.11.2023 - 13:53 / dailyrecord.co.uk
A Virgin Media customer is warning other customers amid claims engineers are turning up at doorsteps despite not being requested to do so.
Customers of the firm stated that workers have been chapping doors despite no call from the company, with Virgin saying "sorry" and that those impacted will receive a £90 compensation payment, as writes Birmingham Live.
In a bid to seek advice, a customer wrote into Birmingham Live. saying: "Despite never having requested a visit, nor having any fault, we have been deluged for three weeks with messages and visits from its engineers. If we cancel, it sends us another appointment for the next day and threatens a fine of £25 if we’re not in. We’ve cancelled about 13 appointments and had unannounced visits from at least six engineers. If this is a world managed by AI, then heaven help us!"
In reply, The Guardian wrote: "Virgin was on the phone to you with an apology within the hour after I queried its unwanted attentions. It blamed a “technical glitch” and has offered £90 for the “inconvenience”. If only providers were as responsive to real call-outs!"
In response, a web user said: "Virgin on the ridiculous! I'll get my coat.." No Middle Name said: "Again, cock-up city for VM (hat trick next week?) but at least they finally got to the bottom of it and resolved EC's problem, well their own problem actually...
"But the above is worrying, who on earth tells someone that they must be in on a certain date or they'll be fined, not that VM can levy a fine of course, so in the circumstance £90 seems a little on the ungenerous side."
Another said: "Was v glad to see the back of VM when we moved house: broadband speed may have been fast, but SO many problems and outages, and worst of all, a disputed
SPOILER ALERT: The story includes details about the Virgin River Christmas special (Episodes 511, 512)
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