Takeaway boss rummages through customer's bin to find 'missing' order - and gets 750-word apology
26.05.2022 - 21:05
/ manchestereveningnews.co.uk
A takeaway boss snuffed out a customer conspiracy by rummaging through their bins to find an apparent missing order.
Connor Calland, the owner of EborCibus Pizza in York, discovered his customer was lying after they claimed they hadn't received a £23.49 order. Taking the initiative, Mr Calland decided to rumamge through the customer's bins, only to discover the "missing meal".
He claims Deliveroo contacted him on February 17 and he was informed that a customer had not receive their order two days earlier and had requested a refund. However, after checking with staff, he discovered that the order of a 'Solar Goat Pig' pizza, buffalo blue chicken loaded fries and mozzarella dippers had been sent out, Yorkshire Live reports.
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Mr Calland paid the delivery address a visit and rummaged through the bins where he found a variety of containers covered in buffalo sauce from the loaded fries. Upon finding the containers, he knocked on the front door in order to confront the customer.
He was told by a housemate that the customer was out so he messaged them later on demanding an apology of "no less" than 750 words and an explanation for the "fraudulent" claim.
Eventually, he received an email supposedly from the embarrassed customer who repeatedly expressed their remorse and asked for forgiveness. Mr Calland shared the incident on Facebook in order to raise awareness of fraudulent complaints made by customers - in which he claims costs the business between £50 to £100 every week.
Owner Connor wrote: "I had [an] email this morning from Deliveroo stating a customer didn’t receive the order
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