Takeaway boss finds 'missing' order in customer's bin after Deliveroo refund
27.05.2022 - 17:37
/ dailyrecord.co.uk
A fed up takeaway owner allegedly rummaged through a customer's bin to prove that they had received a 'missing' order they had demanded a refund for.
Connor Calland, boss of EborCibus Pizza, decided to do some detective work of his own to track down a 12-inch 'Solar Goat Pig' pizza, buffalo blue chicken loaded fries and mozzarella dippers.
After raking through the rubbish, he claims he found evidence of the food, worth £23.49.
He then later received a grovelling apology from the caught out customer, who said they felt 'terrible' and 'greatly' regretted their scam.
"I have learnt a big lesson," the customer added.
Connoe who runs the pizza parlour in York, says "fraudulent" complaints were costing his business between £50-£100 every week, Hull Live reports.
He shared his bin adventure on Facebook to raise awareness of the problem.
He wrote: "How deeply sad is it that in order to preserve the integrity of my business and staff I have to root through someone’s dirty bin. Knowing full well before I did this, that I was going to find my packaging.
"In the bin we find all our packaging that cross references to the order, the indicative buffalo sauce lining a container."
Deliveroo said it issued a refund to the customer in line with its policy because the customer had claimed the takeout bag was torn and food had spilled out.
However, EborCibus Pizza said they had a screenshot showing they were told the refund was issued because the order was "not delivered".
Connor added: "In the end - Deliveroo still gets 14 per cent commission regardless, we take the hit. And their 'Genuine customer, who is not abusing the system' (read the email) received their full refund."
The pizza boss said he was prepared to take similar action again in the