Sainsbury's driver refuses to hand over £68 food delivery to customer, 37, because he didn't have ID
04.10.2022 - 10:57
/ manchestereveningnews.co.uk
A diabetic says he's been 'living on scraps' after a Sainsbury's delivery driver refused to hand over his food - because he did not have any photo ID.
William Wilford was left stunned on the doorstep when he could not bring in his shopping. The delivery driver said it was 'policy' to ask for photo ID so he could hand over the groceries, William claims.
That's despite the fact William is 37-years-old and did not buy any age-restricted items, like alcohol and cigarettes. Now, the Middlesbrough man has told Teesside Live how the £68.65 shop has forced him to live on leftovers as he eagerly awaited the delivery.
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William said: "It just seems like [Sainsbury's has] a very weird policy. When I was ordering food off the app, there was no indication that I needed photo ID or anything. It's a mess.
"It was the last of my benefits money, so it's not like I could go out and get some odds and ends before the refund came through. I should not have been put in a situation where I had to rely on [the government] money."
The 37-year-old, who has cystic fibrosis and diabetes, was confused as to why he needed ID to get his pre-paid parsnips, pasta, and potatoes. Although the supermarket later provided a refund, William was warned it could take days to process, leaving him facing a "dangerous" position of being both out of food and out of pocket.
William, who lives on his own and receives benefits due to his health issues, said he used the Sainsbury's app to purchase his 47-item food order, completing it without any issues and describing it as "relatively straightforward." Some of the other items he ordered included spaghetti,