Pontins' shameful blacklist exposed as guests with certain names are banned
15.02.2024 - 11:54
/ manchestereveningnews.co.uk
A damning report has found holiday park firm Pontins discriminated against Irish Travellers who tried to book stays at its resorts.
Pontins, owned by Britannia Jinky Jersey Limited, drew up a list of common Irish surnames and labelled them 'undesirable guests', the Liverpool Echo reports. Staff were told to decline or cancel bookings made under those names, a report by the Equality and Human Rights Commission (EHRC) found.
The report also found Irish Travellers and people associated with them were listed as ‘undesirables’. Call centre staff were instructed to listen for Irish accents to identify Irish travellers and decline or cancel their bookings.
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Pontins also introduced a rule requiring guests to appear on the electoral register, a practice found to be discriminatory against Travellers, who are less likely to be on the register. The EHRC argues this amounts to several breaches of the Equality Act.
The business has been served with an unlawful act notice by the organisation due to the 'multiple instances of race discrimination against Irish Travellers' uncovered during its investigation. Britannia were approached for comment by the ECHO about these claims.
The EHRC said it was first alerted to these practices by a whistle blower in 2020. This led to the equality watchdog entering into a legally binding agreement with Pontins in 2021, to end the practices and prevent further discrimination. However, after Pontins failed to comply with the agreement’s terms, the EHRC terminated the agreement in 2022 and launched a formal investigation.
Pontins in Southport closed suddenly on January 6 this year after flood damage from Storm Henk made the