Oh Polly shoppers 'gobsmacked' after discovering 'greedy' returns policy detail
18.06.2024 - 14:29
/ ok.co.uk
Ordering a less-than-impressive haul from your favourite online retailer can be really disheartening - but sometimes, the vision you had in your head was just not meant to be.
Thankfully, many online shops, such as ASOS, offer free returns, so if that dress you've been lusting over for weeks doesn't look great, you can seal it back up and return it at your convenience. However, not all retailers offer that service, and some will charge a flat fee to generate a QR code to send something back.
But one retailer, Oh Polly, has a tiered returns policy that has left some shoppers "gobsmacked". The policy on Oh Polly's website reads: UK customers: If you are returning for a refund, please see our handling fees below.
Fees are based on your previous return rates from the past 12 months: 0-50% of orders returned = £2.99 50-70% of orders returned = £4.99 70-80% of orders returned = £6.99 80-90% of orders returned = £7.99 90-100% of orders returned = £8.99. Under the subheading 'unusual activity', it goes on to state: "If we suspect unusual returns activity from your account, we have the right to increase your return fee.
Unusual activity includes but is not limited to a 50-100% return rate on 3 or more orders. Our team will be in touch via email should you fall into this category.
If you continue to purchase from us, and your return rate decreases, we will review and adjust your return fee accordingly." "We really value our customers, however, one of the ways that we keep prices down is by being fair to all. People with high return rates increase the cost of business, and we can either alter prices collectively for all or only for those who fit into this category." Twitter user @teefortilly shared a screenshot of the policy and
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