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Mum brands Subway 'absolute joke' and demands refund over 'disgraceful' nachos
09.10.2022 - 20:51 / dailyrecord.co.uk
A furious mum has branded Subway an "absolute joke" after receiving a "disgraceful" meal through Uber Eats. Gemma Myers was at home recovering from an operation when she ordered nachos and a chicken tikka salad on the food delivery app.
However after paying £10.48 and waiting roughly 40 minutes for the food to arrive, she was left disappointed by the measly portion of tortilla chips, with a spoonful of cold salsa dumped on top.
The 31-year-old put in a complaint through the Uber Eats app, but was offered just 78p in compensation, the Liverpool Echo reports. She then contacted Subway over the order but was told they couldn't refund her any more money as it was against company policy.
Gemma, who works as an NHS nurse, said: “I just don't think 78 pence is justified for what I was sent. I said, 'I should get a full refund – just for the Nachos.' I just think it wasn’t acceptable. They turned round and said it was their policy. I said it was disgraceful, and it is daylight robbery.”
Gemma, from Redcar, said she made the order with her local Subway on Thursday, September 29, via the Uber Eats App, "just out of pure convenience", while at home recovering from an operation. She said: “I ordered a chicken tikka salad and Nachos. It gives you the option to have jalapenos and I’d clicked them as well. The order came to almost £11 and took about 40 minutes to come.
“Then when I opened the nachos, there was just a dollop of cold salsa on top, and there was no cheese – and also there were no jalapenos. I thought 'that’s just a joke'. I didn’t understand how they could get it so wrong.”
Gemma spent the next few days reaching out to representatives from Subway and Uber Eats and was shocked at the meagre refund both companies had
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