Little boy, 4, left 'in tears' after being told he cannot board Ryanair flight to visit nan
31.07.2022 - 13:03
/ manchestereveningnews.co.uk
A little boy looking forward to seeing his nan in Spain was "turned away" from the airport after being told he could not board the flight. Four-year-old Jacob Thomas was "holding hands and laughing" with his cousin at Liverpool John Lennon Airport on Thursday excited to jet off abroad.
But, what should have been a relaxing time away ended in "tears" as the family was told he could not board the flight. Jacob's uncle, Ben, from Ormskirk, was flying to Alicante with his wife and daughter on July 28 when his brother Justin Thomas decided to let them take his son Jacob with them.
Having spent £400 on Jacob's holiday, the family say they were told they needed to book him as a separate flight which would then be linked to theirs.
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Ben, who wished to share only his first name, told the ECHO he spent a week trying to contact Ryanair to link the bookings before they arrived at the airport. He added: "It was separate bookings but I spoke to Ryanair when we first discussed it and they said we needed to book him as an adult, book in as a new booking and then call back when it's sorted and they will link them and change the names.
"So my brother paid £400 and got it sorted and we called Ryanair to link them. But we spent a week and half trying to get through to them and it would just cut off. A couple of times we managed to get through but they needed to transfer us or they couldn't access it because it was coming up as suspicious which I don't understand because we had all the booking references and everything.
"We were told we needed to verify it through a website which we tried but
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