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Just Eat customer complains ice slush drinks were too COLD - and gets refund
04.02.2022 - 12:20 / manchestereveningnews.co.uk
A cunning Just Eat customer claimed a refund against a Salford takeaway after complaining their ice slush drinks were too cold.
Food Station and Shakes, in Ordsall, is the latest business to speak out about a 'loophole' which sees customers get their money back through bogus refund claims.
Since Just Eat changed its refund policy last autumn, takeaways have been charged automatically for any money claimed back by customers, and the onus is then on the trader to challenge it.
READ MORE: 'Drugs, all-night parties and violence': The Salford park treated like a 'nightclub' which became the scene of an 'avoidable' tragedy
Businesses across Greater Manchester say the system is open to abuse.
Mohsin Butt, who runs Food Station and Shakes on Phoebe Street, says his business has been hit by 'five to 10 refunds every day' and a member of staff spends around two hours each day checking refunds.
He says the restaurant is often hit by bogus refund claims - with the most outlandish being a customer who claimed their order for four ice slush drinks was 'too cold'.
Mr Butt said: "What are slushes meant to be like?"
"You can't sell someone warm slushes, they will melt. They are supposed to be cold.
"They are giving refunds to the customers any time they do it. It's not good."
Mr Butt says he contested the refund after the order had been made last December 26 - but it was far from an isolated incident.
The Manchester Evening Newshas seen long pages of weekly refund claims put in against the takeaway.
He said: "We saw one customer do it, and he had made 136 orders on Just Eat. He knew how to use this loophole.
"We had another customer who made an order with us on three days in a row, and every time he requested a refund for items that
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