Furious owner of Italian restaurant told customer to 'shut up' after querying bill

11.11.2022 - 18:11 / dailyrecord.co.uk

A customer who queried his bill after being overcharged at an Italian restaurant was told to 'shut up' by the owner. Samuel Port, a reviewer, says he regrets ordering from Franco's after the terrible customer experience and 'sloppy' food.

The journalist visited the Italian restaurant in Leeds for a takeaway and was left stunned by the whole experience after being told to wait double the expected wait time for his pizza. The Leeds Live reviewer gave the establishment at Thorpe Park a damning one star after staff failed to make up for the extended delay for his food.

Then to top off his miserable meal, he was blasted by Franco's owner for questioning the bill after it appeared that he had been overcharged for his food. In the end, staff corrected the complaint and he ended up paying £2 under the odds for his pizza's and fries.

However, despite that Samuel was quick to dish out a scathing review in the publication, writing: " I rang up the restaurant on a Thursday night, made my order and was told it would take 30 minutes.

"This was great as I was planning to see a film at the nearby cinema, so picking up a pizza and having it to eat just beforehand felt convenient. The conversation over the phone was very relaxed and easy going.

"Then around 35 minutes later, I arrived at the venue and it was busy with waiters darting across the venue. It seemed like there was a hurried atmosphere and it was difficult to flag anyone down.

"I finally managed to speak to a member of staff who told me my order would take further 10 or 15 minutes, which was going to make me massively late.

Despite the added time meaning Samuel would be late for his film, he decided to hold off cancelling to see what resolution the establishment would offer to the