A man was brought down safely from the Salford Civic Centre after a four hour stand-off with the police.
14.04.2023 - 22:27 / manchestereveningnews.co.uk
Furious passengers say they have been left 'traumatised' after a last-minute flight cancellation left them stranded in Spain with no food, accommodation, or return flight - and claim they were given no assistance by Easyjet.
Travellers on the EZY2016 flight from Alicante to Manchester were made to turn around and go back through border control on Thursday evening (April 13) after Easyjet staff told them their flight couldn't run due to an incident on the incoming flight, which saw police meet the aircraft at the airport.
They told the Manchester Evening News they were promised assistance with food and accommodation, and 'guaranteed' a flight back to Manchester the next day (Friday). But many remain stranded in Spain, while others say they were forced to sleep in the airport or drive hours through the night to get on alternative flights, paying entirely out their own pockets.
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Easyjet said the cancellation was 'out of their control', but maintained that customers' costs will be reimbursed, and that travellers were offered the option of a transfer to an alternative flight free of charge, or a refund, as well as hotel accommodation and meals.
Dad-of-two Tony Fretwell, from Warrington, said he was forced to drive hours through the night to get his wife and children safely on a flight from Valencia, before he returned to Alicante to catch his own return flight.
He claimed passengers were initially told by pilots that there would be a hotel and bus arranged for them, and flights would be rearranged. But when he got through check-in, he claims Easyjet staff told them they had to rebook online.
"No help or anything," he added. "Children, babies, elderly
A man was brought down safely from the Salford Civic Centre after a four hour stand-off with the police.
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