Edinburgh restaurant hits back at 'furious' TripAdvisor review slating 'appalling' service
07.04.2022 - 21:35
/ dailyrecord.co.uk
An Edinburgh restaurant has hit back at a diner's TripAdvisor review, claiming they were refused drink, before being called 'English pigs' by bar staff.
The customer service team at Miller and Carter Steakhouse on Frederick Street quickly responded to the 'appalling' review, stating the customers had 'too much to drink'.
The popular eatery isn't used to negative feedback and prides themselves on their five-star reviews.
Posting on TripAdvisor the customer said her party had dined at the restaurant for a birthday last month.
She said they had been "refused a bottle of wine" due to them being "too happy", and had left before they even got their main courses, reports Edinburgh Live.
Arguing that their complaints had not been followed up by Miller and Carter, the customer wrote:
"We visited here for my husbands birthday celebrations which had been planned with friends as a surprise for a couple of months.
"We were refused a bottle of wine with our meal and the reason being, according to the waitress was that my husband was ‘too happy’ but she was happy to serve me and my friend (females in the group) but not the males within the group.
"We asked to speak to the manager and during this interaction overheard a member of the bar staff referring to us as ‘English pigs’. We left our meal, begrudgingly paying for the starters we had shared between us.
"Absolutely appalling customer service with no follow up on the complaints I’ve already made."
However, the customer service team at Miller and Carter quickly responded on TripAdvisor to state they had been looking into the incident, and completely denied the allegations made.
Hitting back at the claims, the restaurant said their decision to deny further alcohol had been the "correct