British Airways passengers to get free access to WhatsApp, iMessage and Teams on flights
05.03.2024 - 15:07
/ manchestereveningnews.co.uk
British Airways passengers will soon be able to use messaging apps for free while flying with the airline.
Starting from next month, travellers will be able to send and receive texts on apps like WhatsApp, iMessage, Facebook Messenger and Teams. The new service is set to be rolled out over two weeks from April 3.
The majority of British Airways' planes already have wifi access, but the airlines aims to have the technology installed on all of its aircraft by the end of 2025.
READ MORE: Ryanair passengers issued warning as airline cancels flights this summer
READ MORE: Tui, Easyjet, Ryanair, Jet2 and British Airways rules on taking food on planes in 2024
To use the messaging apps for free, passengers need to sign up for the airline's loyalty scheme. Passengers will only be allowed access on one device each.
Sending pictures, videos or attachments, browsing the web or streaming content, will cost more, with passengers able to purchase a pass for between £4.99 and £21.99.
The new service is part of British Airways' wider plan to improve its services, which includes the development of a new mobile app and website. It is hoped the new app will assist customers whose flights are cancelled by enabling them to book seats on alternative flights, including those operated by other carriers.
Passengers entitled to hotel rooms and food will also be sent vouchers direct to their electronic devices. Difficulties accessing call centres or finding staff at airports means customers of all airlines are often forced to pay upfront for food and accommodation during disruption, and later submit claims for reimbursement, which leads to many passengers missing out on compensation.
Television presenter Steph McGovern hosted an event for the