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Young boy left in tears after being turned away from Ryanair flight to visit nan
31.07.2022 - 12:19 / dailyrecord.co.uk
A four-year-old lad was left in tears after being told he couldn't board a Ryanair flight to visit his nan.
Jacob Thomas was holding hands and laughing with his cousin excited to jet off abroad before the family were told he couldn't board the airplane on Thursday. Jacob's uncle Ben was booked to fly from Liverpool to Alicante with his wife and daughter on July 28 when his brother Justin Thomas decided to let them take the youngster with them.
Having spent £400 on Jacob's holiday, the family say they were told they needed to book him as a separate flight which would then be linked to theirs, reports the Echo. Ben, from Lancashire, says he spent a week trying to contact Ryanair to link the bookings before they arrived at the airport.
He added: "It was separate bookings but I spoke to Ryanair when we first discussed it and they said we needed to book him as an adult, book in as a new booking and then call back when it's sorted and they will link them and change the names.
"So my brother paid £400 and got it sorted and we called Ryanair to link them. But we spent a week and half trying to get through to them and it would just cut off. A couple of times we managed to get through but they needed to transfer us or they couldn't access it because it was coming up as suspicious which I don't understand because we had all the booking references and everything.
"We were told we needed to verify it through a website which we tried but were given no instructions so we kept trying to call to get help but nothing. In the end we had to gamble and go to the airport to check in and then they said they couldn't do it."
The family say they were told that query could not be completed by the staff at the airport and there was no-one else
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