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Woman 'loses £36,000' after NatWest 'deletes account' with life savings inside
07.11.2022 - 14:41 / dailyrecord.co.uk
A woman claims she has lost £36,000 after NatWest closed an account with her entire life savings inside. Kirsty Hamlet says her life has been 'put on hold'' after the bank allegedly closed down her account without warning - leaving her unable to access the funds for the last six months.
The 30-year-old claims the NatWest's 'catalogue of failures' in dealing with the situation has led to her losing a sale on her first house, affected her credit score and 'made her ill'. Kirsty initially contacted the bank in June this year after she was locked out of her online banking, but was left 'lost for words' when the call handler told her that the account had been closed down.
The NatWest representative said that a letter had been sent in April informing her that she had 60 days to move her funds as they would be shutting the account - something she claims to have never received. Since then, Kirsty says she has spent countless hours on the phone to the bank to try and get back the funds. However, she has so far only received £300 compensation from NatWest, Manchester Evening News reports.
She also claims that she has been sent another customer's letters by the bank, which include their personal details and account number. In one letter addressed to Ms Hamlett, NatWest admitted they had erroneously sent her information relating to investment account in 'someone else's name' and asked her to destroy it.
Kirsty, who has had a bank account with NatWest for 15 years, said: "My life has been put on hold for the last six months. I've had to take sick leave from work and I have lost the sale on my first property.
"I couldn't have my wages from work, I missed direct debits so I've been charged extra and my credit rating has been affected.
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