Ryanair 'sent couple to the wrong country 750 miles away' - they realised when they were greeted with a cheerful 'bonjour'
11.02.2022 - 22:35
/ manchestereveningnews.co.uk
A bemused couple are demanding an apology from Ryanair after they claim they were flown to the wrong country.
In a bizarre situation that mirrors the plot of Home Alone 2, Simon Forster and Emma Schofield - who had planned a trip to Copenhagen - landed in Paris just days before Christmas.
Simon and Emma already knew their journey to Copenhagen would be challenging when they were met with ‘horrendous’ queues at Manchester Airport during pre-Christmas 'chaos' which caused many to miss flights.
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After getting past the “shampoo police” they sprinted to their departure gate where they say Ryanair staff checked their passports and boarding passes.
Ushered down some stairs, they made their way to the only waiting plane on the runway and boarded.
Simon claims they tried to show their boarding passes to a member of the cabin crew who he claims said “oh don’t worry about it” and asked them to take their seats.
It was only when they landed and were greeted with a cheerful "bonjour" at passport control that the couple realised they were in the French city of Beauvais - 750 miles from their intended destination.
Ryanair say it is each passenger’s responsibility to ensure they board the correct aircraft and there are several 'touchpoints' throughout the passenger journey which inform passengers of the aircraft’s destination - including a welcome PA on board.
But Simon says he heard no such announcement in English.
“The shock of landing somewhere near Paris when you’re supposed to be going to Copenhagen was ridiculous," he says.
“I would like to understand how on earth this happened."
Simon is seeking an apology from Ryanair and has asked the company to reimburse