Manchester United insist season ticket change will make life 'easier' after complaints
13.06.2024 - 15:13
/ manchestereveningnews.co.uk
Manchester United are empathetic toward concerns at changes to how fans enter Old Trafford on matchdays, which have been made to 'clamp down' on ticket touting.
The Manchester Evening News reported on Monday that some season ticket holders had been angered by changes to their season tickets. The new system for next season will see supporters use a live QR code in the club's app instead of downloading the ticket to an Apple/Google wallet.
The new QR code system - the digital code is not available until three hours before kick-off - was implemented as a trial for some fans for Sheffield United's visit to Old Trafford.
It will be used permanently from the start of the 2024/25 campaign. The live QR code regularly changes in the app and season tickets will be restricted to just one device.
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The changes prevent season ticket holders from passing on their ticket to a family member or friend without cost if they cannot attend the game themselves. A United membership is required to accept a transferred season ticket and that costs a minimum of £20 per season.
The MEN contacted United to voice concerns and a club source said digital ticketing and unique QR codes 'help to clamp down on touting and fans being exploited by fellow fans'.
They pointed to last season's home match against Chelsea and said more than 5,000 tickets were purchased by bots and sold at inflated prices, meaning tickets 'didn't go into the hands of genuine fans' – something they believe the new digitised system will stop from happening again.
United have said digital ticketing 'makes it easier' for fans to use their
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