Family forked out £1,000 for Isle of Wight holiday - but booked the wrong Newport

31.05.2022 - 10:40 / dailyrecord.co.uk

A family had to fork out £1,000 after they turned up at Newport on the Isle of Wight for a holiday - only to discover they’d actually booked a stay in Newport in South Wales.

Louise Turner, 37, spent £1,000 on a guesthouse she claims was listed for the island but she and her family were dismayed to realise it was 130 miles away.

The Daily Mirror report that this meant Louise and her husband Jose Pacheco, 46, were forced to stump up £1,000 for somewhere to stay - and are now looking for a refund.

The mum-of-two says the mistake was made because the Welsh city was listed incorrectly online - under the Isle of Wight section.

Booking.com said it was sorry to hear of the family’s disappointment, but it “would urge all customers to thoroughly check all details before confirming any reservation”.

Louise, who lives in Norwich, Norfolk with Jose and their two children, said: “Despite the accommodation mix up and our horrible new hotel, we still had a nice holiday.

“I just wish this hadn’t happened to us, it’s not fair.

“It was this big rigmarole and now we are £1,000 down for the new accommodation. That’s money we don’t have and Booking.com aren’t giving us our money back.

“They’re not even replying to me now. It’s so unfair.”

Louise, who does not work due to a disability, booked a cottage for their first week of their trip in summer 2021.

She said she had also secured guesthouse for their second week in Newport - finding both by searching the area on Booking.com.

Leaving their first cottage in the morning of July 31, the family couldn’t book into the guesthouse until 4pm that afternoon - so enjoyed a day walking around the island.

Climbing into their car after a fun day of exploring, Louise entered the postcode from her booking