Cardi B and Offset are putting on a united front.
16.06.2023 - 04:29 / manchestereveningnews.co.uk
E.ON Next has been ordered to pay £5 million in compensation to more than 500,000 customers for "unacceptable" call services following a review.
Ofgem said a review of customer service standards and complaints-handling across the sector revealed "severe weaknesses" at E.ON Next. Customers reportedly faced long call waiting times and a high level of unanswered calls.
Customers were said to have been forced to wait on hold for 18 minutes on average, while half of all calls were dropped and failed to contact the supplier, according to Ofgem. Meanwhile, E.On will also have to pay a further £1 million to Ofgem's voluntary redress fund which supports vulnerable energy consumers and other innovation and carbon emission reducing investments.
Join our WhatsApp Top Stories and Breaking News group by clicking this link
The regulator said E.On Next will pay £4 million to more than 500,000 customers that were potentially affected - working out at £8 each.
Cathryn Scott, director for enforcement and emerging issues at Ofgem, said the penalty for E.On Next "shows Ofgem's determination to stand up for the rights of consumers and drive up standards".
She said: “The very least that a customer should expect of their supplier is for them to pick up the phone to them in a timely way. The levels of service that we discovered at E.On Next during the period of review were unacceptable.
“As the energy regulator, our purpose is to protect energy consumers and this action serves as a reminder to all suppliers that they must ensure that their customers are able to contact them quickly and easily when they need to. This is particularly important during this time of volatile energy prices when many households are struggling with their bills.”
An
Cardi B and Offset are putting on a united front.
A ticket office will remain open at Manchester Victoria railway station, but Manchester Piccadilly's has been earmarked to shut under controversial mass closure plans across England announced today.
Angelique Jackson Sylvester Stallone’s life and career is getting the retrospective treatment courtesy of the Netflix documentary “Sly,” which chronicles the highs and lows of his near 50-year Hollywood career. “Do I have regrets?” Stallone asks in a teaser that dropped on Friday. “Hell yeah, I have regrets.” “Sly” is directed by Thom Zimny (“Springsteen on Broadway”) and produced by Sean Stuart, with the documentary to begin streaming in November. The official logline explains what’s to come: “For nearly 50 years, Sylvester Stallone has entertained millions with iconic characters and blockbuster franchises, from ‘Rocky’ to ‘Rambo’ to ‘The Expendables.’ This retrospective documentary offers an intimate look at the Oscar-nominated actor-writer-director-producer, paralleling his inspirational underdog-story with the indelible characters he has brought to life.”
Naman Ramachandran Bollywood star Sonam Kapoor has spoken out against the gender pay gap that exists in the industry, in which male Bollywood stars are typically paid much more than their female counterparts. Kapoor was speaking at the Creative Industries and Cultural Economy Summit at London’s Nehru Centre as part of India Global Forum’s U.K.-India Week on Wednesday. She was in conversation with Amish Tripathi, minister (culture and education), Indian High Commission and director Nehru Centre, who is also a bestselling author. Kapoor said that while Bollywood is changing, the change isn’t quick enough. “The gender pay gap is humongous. And I don’t think that will be narrowing very soon, unfortunately, but the roles are getting meatier for sure,” Kapoor said, adding that her contemporaries like Alia Bhatt and Deepika Padukone have pursued films where they could play the central character.
Salma Hayek is providing her fans with some wellness tips. The "Eternals" star recently posted a series of photos of herself lounging nude in the sauna, with strategically placed towels covering her. "Embracing the healing power of the sauna and sweating out the stress this #WorldWellbeingWeek," she captioned the photos.
Jax Taylor, Brittany Cartwright and Kristen Doute could all be returning to Bravo as series regulars sooner rather than later.
It's hard to believe it's been ten years since Doris, Earl Sweatshirt's seminal debut album, was released. To celebrate the milestone, the rapper is putting on a one-night-only performance at Los Angeles' The Novo on August 19 where he will perform the album in full for the first time ever.
Lucasfilm isn’t hiding the fact that “Indiana Jones and the Dial of Destiny” is the final film in the franchise for Harrison Ford, and thus, Indiana Jones. But in an industry obsessed with franchises, it wouldn’t be shocking to see Lucasfilm try its best to keep the ‘Indy’ film series going strong with a new lead.
Kim Kardashian had to do something no teenager should ever have to do way back in 1998.
Miss Benny, who stars in the new Netflix series Glamorous opposite Kim Cattrall, has come out as transgender.
star notes. «Dewy, luminous skin is the ultimate beauty trend of the 2000s, so highlight those cheekbones and embrace that radiant glow,» she adds. What’s more, the «Stars Are Blind» songstress believes prioritizing time for self-care is something that’s clearly here to stay. «From meditation apps to rejuvenating skincare routines, taking care of your mind and body is on-trend. … To look and feel my best, I love going to my facialist Heather Nicole, she gives the most epic facials, and my skin is always so gorgeous and glowing,» Hilton spills. As for what's always out: «One thing that's definitely not hot right now is people being mean and bullying others on social media.»«It's time to spread love, kindness, and support instead.
Three Ayrshire chippies netted awards at the inaugural Scottish Chippy Awards earlier this week.
Fans of 1923 will probably be waiting a lot longer than expected for season two of the prequel Yellowstone series.
Adele is seemingly a huge Rocky fan and when she recently made an offer to buy Sylvester Stallone’s mansion, she made it contingent that she keep the poolside statue of the fictional boxer.
Rylan Clark issued a tongue-in-cheek call out to his followers as he appeared to make a complaint about his love life. The TV and radio star is currently living it up in Italy with another famous face.
Rochelle Humes has admitted that she had to hand out leaflets in Tesco in a bump back down to earth, after the band she was in broke up. The 34 year old mum of three found fame at just 12 years old, as she became part of a teenybopper S Club 7 spin-off band, S Club Juniors.
With “Indiana Jones And The Dial Of Destiny,” Mads Mikkelsen plays yet another bad guy in a blockbuster. This time, he’s Jürgen Voller, an ex-Nazi physicist on the hunt for an artifact Harrison Ford‘s Jones also wants to find.
The war within the NHS wears on, as strikes pass the sixth month mark. Paramedics, nurses, physiotherapists, hospital staff have all walked out over the course of the last year.
J-hope of K-pop boyband BTS.The French fashion house took to Instagram today (June 15) to share the brand-new campaign featuring J-hope. In it, the BTS member is seen carrying Louis Vuitton’s iconic Keepall bag while striking a number of elegant poses.“An extension of his shifting form, the iconic Louis Vuitton Keepall is showcased by the House Ambassador, his choreography accentuating the contemporary flair of the perpetually reimagined travel bag,” the fashion house said of the campaign in one of its Instagram posts.A post shared by Louis Vuitton (@louisvuitton)A post shared by Louis Vuitton (@louisvuitton)A post shared by Louis Vuitton (@louisvuitton)The new campaign is the first to star J-hope since the K-pop idol became an official house ambassador for Louis Vuitton in February 2023.
Marlon Wayans is calling out United Airlines for «targeting» him after he went over the airline's carry-on bag limit during a flight out of Denver International Airport Friday.In a video shared to Instagram Saturday, the comedian and actor broke down the incident, which ultimately saw him removed from his flight with the airline.Wayans said he consolidated his three bags down to two to adhere to United's two-bag allowance, before noticing that other passengers weren't told to do the same. «So, United Airlines customer service or corporate hits me up,» Wayans begins. «And I don't know what kind of corporate culture there is… your customer is always right.»«I'm willing to play that video back, put the sound on,» he continued, referencing a video taken of the interaction.