2020 Covid-19 travelers coronavirus

TUI customers still waiting for holiday refunds to receive them by end of the month after CMA investigation


TUI after receiving thousands of complaints from people that they were not receiving refunds for their cancelled holidays within 14 days.

Consumer protection law requires refunds be made within that two-week timeframe.CMA confirmed on Wednesday that TUI has engaged constructively with them throughout the investigation and while the vast majority of people have already received their refunds or rebooked during the investigation, any outstanding refund requests for people who had their package.

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