to Instagram Tuesday, the singer — who has collaborated with John Mayer and Dave Matthews Band — shared the airline’s statement with his followers.“To summarize our investigation…we and our flight attendant realized that our policies regarding suspected human trafficking were not followed, and through coaching and counseling,” the statement read.“Our flight attendant realizes that their interaction and observations did NOT meet the criteria that human trafficking was taking place.” “Our flight attendant in question wanted to make sure that you were aware that they sincerely offer a heartfelt apology to you and your family for their actions, and the results that their actions generated,” the airline concluded.Alongside screenshots of the airline’s apology, the singer said the ordeal “has been a teachable moment for all involved.”“All I was looking for was an apology and/or an explanation of policy. From the beginning, I didn’t (and still don’t) think that a slow or tentative response from a 7 year old on an early morning flight should be enough criteria to have the authorities called,” he wrote.