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10.06.2022 - 09:59 / manchestereveningnews.co.uk
A pensioner claims she has been left without a vital landline phone after her internet provider 'cut it off' after upgrading her to fibre optic broadband.
Jackie Foran, 68, claims she is unable to use her upstairs phone at her home in Northenden - which she relies on to ring her son as she has mobility issues, and has on occasion found herself unable to move.
She also claims she is now unable to use her downstairs landline if she is watching her Sky TV, meaning her family have been left unable to contact her for long periods of time.
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Ms Foran claims her broadband supplier, Talk Talk, have since told her she will need to pay £6 a month if she wants to have the upstairs phone line reinstalled. The pensioner says she has spent countless hours on the phone to the company, but claims the issue still hasn't been resolved.
Speaking to the M.E.N, she said: "They rang me up in March and asked me if I wanted to upgrade to fibre optic broadband. I thought it would just be a case of them coming with a new router as nobody explained anything to me on the phone.
"They came and I didn’t realise they were going to remove the landline to plug it all in. Everything was working afterwards but my Sky Box wasn’t. They told me that if I wanted to have Sky I’d have to unplug my landline.
" When I went upstairs and tried to use the landline there it was completely dead. I didn’t know they were going to cut it off otherwise I never would have agreed. I phoned them the next day and said I didn’t want it anymore."
"They said if I pay £6 a month they can reinstall the landline but I never asked for them to cut it off and I never asked for this upgrade."
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