Missed hospital appointments, cancelled pensions, incorrect medication...the CHAOS caused by missing post in Stretford
20.01.2022 - 14:34
/ manchestereveningnews.co.uk
Frustrated residents in Stretford say they are still struggling with delayed and missing post causing them to miss medical appointments, important letters, covid passes and even death certificates.
Concerns were first raised last November when people started complaining that their parcels and letters had not been delivered on time due to a postal backlog.
Now, three weeks into January, angry residents say they are still receiving Christmas cards, with some people resorting to physically picking up their own post from the sorting office.
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For some, the anxiety of not knowing what they may be missing is also a major factor - with one woman saying she was worried all over the Christmas break - at a time she should have been enjoying herself.
We spoke to Stretford residents to discover the human cost of the postal backlog.
Retired Geraldine Shires, 61, lives on Turn Moss Road in Stretford and says problems with her post have been going on for months.
"My husband and I had birthdays in October and didn’t receive cards until two weeks later", she says.
"We didn't even get cards in time from our kids.
"My mother, who is 90, hasn’t received two hospital appointments for new hearing aids and we only found out because I called the hospital - we still haven't had that post.
"The worst thing is that my mum is a retired auxiliary nurse and we received a letter from NHS pensions dated December 14 saying she had to reply within 28 days or her pension would be suspended - but she she didn’t receive it until after that deadline had passed.
"I phoned and sorted it out but she could not have done that for herself, without me,